Job Title: Support and Development Engineer

Location: On-site/Remote

Job Type: Full-time/Contract]

Department: Engineering / Technical Support

Job Overview:

We are seeking a highly motivated and technically skilled Support and Development Engineer to join our dynamic team. This hybrid role combines strong problem-solving abilities with hands-on software development to ensure our systems, applications, and users operate smoothly and efficiently.

You will act as a bridge between our support and engineering teams—resolving technical issues, developing tools and fixes, and contributing to product enhancements. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys wearing multiple hats.

Key Responsibilities:

Technical Support:

• Troubleshoot and resolve customer and internal technical issues across applications and services.
• Triage incoming support requests, perform root cause analysis, and provide timely resolutions.
• Document issues, solutions, and workarounds for internal and external use.

Development:

• Design, develop, and maintain internal tools, automation scripts, and system improvements to support operations and enhance product stability.
• Collaborate with software engineering teams to implement bug fixes, feature enhancements, and infrastructure improvements.
• Participate in code reviews and adhere to coding standards and best practices.

Collaboration:

• Serve as a liaison between support, QA, product, and engineering teams to ensure seamless issue tracking and resolution.
• Assist in product releases and deployments, including testing, documentation, and monitoring.

Monitoring and Reporting:

• Monitor system performance and provide feedback to proactively prevent issues.
• Generate reports on recurring issues and recommend long-term solutions.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience.
• 2+ years of experience in a technical support, DevOps, SRE, or software engineering role.
• Strong programming/scripting skills in one or more languages (e.g., Python, JavaScript, Bash, Java, C#, etc.).
• Solid understanding of software development lifecycle and agile methodologies.
• Familiarity with version control systems (e.g., Git), CI/CD pipelines, and issue tracking tools (e.g., Jira).
• Experience with databases, APIs, and cloud platforms (e.g., AWS, Azure, or GCP) is a plus.
• Excellent communication and interpersonal skills.
• A passion for helping people and solving problems efficiently.

What We Offer:

• Competitive salary and benefits package
• Flexible work environment
• Learning and career development opportunities
• A collaborative and innovative team culture

If you're a proactive problem solver with both technical depth and a customer-first mindset, we'd love to hear from you!