Ericsson AB

Join our Team

About this opportunity
Are you a Linux enthusiast with a passion for solving technical challenges and supporting others? Join our team responsible for a Yocto-based Linux distribution used across the company. We foster a collaborative and innovative environment, and we’re now looking for skilled support engineers with a strong Linux background to help us deliver reliable and user-friendly solutions.

As a Linux Support Engineer, you’ll be a key contact for internal users, providing expert guidance and troubleshooting. You’ll work closely with a team of senior engineers based primarily in Stockholm (Kista), in a hybrid work setup that encourages both flexibility and collaboration.

What you will do
In this role, you’ll:

•    Troubleshoot and resolve technical issues reported by users
•    Act as the main point of contact for technical staff using our Yocto-based distribution
•    Collaborate with team members to ensure timely and effective issue resolution
•    Maintain strong user relationships and ensure they feel supported and informed
•    Contribute to continuous improvements in our deliveries based on user feedback
•    Provide data and insights to help track and improve support performance
•    Share relevant improvements with the wider Yocto community

The skills you bring
We’re looking for someone who combines technical expertise with a service-minded approach. Ideally, you bring:

•    A Master’s degree in Computer Science, Computer Engineering, or equivalent experience
•    A solution-oriented mindset and a passion for delivering great support
•    Solid experience with Linux, both as a user and developer
•    Hands-on experience with Yocto and embedded systems
•    Familiarity with issue tracking systems like Bugzilla and Jira
•    Understanding of open-source community norms and collaboration practices
•    Strong communication skills in both written and spoken English